Cancellation Policy
At FabCeramic, we understand that circumstances may change, and you may need to cancel an order. We aim to provide a transparent and customer-friendly cancellation process. Please review our cancellation policy below:
Cancellation Timeframe
a. You can request a cancellation within 24 hours after placing your order, provided the order has not been processed or shipped.
b. Once an order has been processed or shipped, it cannot be cancelled. In such cases, our regular return policy will apply.
How to Request a Cancellation
a. To request a cancellation, please contact us immediately through info@fabceramic.com, providing your order number and the reason for the cancellation.
b. We will review your request and confirm whether the cancellation is possible.
Refund Process
a. If your cancellation request is approved and your order has not been processed or shipped, we will initiate a full refund for the cancelled items.
b. Refunds will be issued using the same payment method used for the original purchase and typically take 2 to 6 business days to process. The exact time frame may vary depending on your financial institution.
Cancellation of Pre-Order Items
a. Pre-order items can be cancelled within 24 hours after placing the pre-order.
b. Once the pre-order has been processed for shipment, it cannot be cancelled. In such cases, our regular return policy will apply.
Exceptions
a. Some products or promotions may have specific cancellation policies or may not be eligible for cancellation. Any exceptions will be clearly stated on the product page or during the checkout process.
b. Custom-made or personalized items are non-cancellable once the production process has begun.
Changes to the Cancellation Policy
a. We reserve the right to modify or update this cancellation policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.
b. It is your responsibility to review our cancellation policy periodically for any updates.
c. If you have any questions or concerns about our cancellation policy, please contact our customer support team at info@fabceramic.com. We are here to assist you and ensure a smooth shopping experience.
Return Policy
At FabCeramic, we value your satisfaction and want to ensure that you are happy with your purchase. If for any reason you are not completely satisfied with your order, we offer a straightforward return policy to make the process as seamless as possible. Please carefully read and understand our return policy below:
Eligibility for Returns
a. You may return eligible products within 15 days from the date of delivery.
b. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
c. Certain products, such as perishable goods, custom-made items, and personalized products, are not eligible for return. Any exceptions will be clearly stated on the product page.
How to Initiate a Return
a. To initiate a return, please contact us through info@fabceramic.com within the eligible return period.
b. We will guide you through the return process and provide you with a return authorization, if applicable.
Return Shipping
a. If the return is due to our error (e.g., damaged or defective item), we will cover the return shipping costs.
b. If the return is for any other reason, you will be responsible for the return shipping costs.
c. We recommend using a trackable shipping method to ensure that the returned item reaches us safely.
Refund Process
a. Once we receive and inspect the returned item, we will process your refund to the original payment method used for the purchase.
b. Refunds typically take 2 to 6 business days to appear in your account. The exact time frame may vary depending on your financial institution.
Restocking Fee
a. In some cases, a restocking fee may apply to certain returned items. If applicable, the restocking fee will be clearly stated on the product page or during the return process.
Damaged or Defective Items
a. If you receive a damaged or defective item, please contact us immediately.
b. We may require photo evidence of the damaged or defective item to process your request promptly.
Exchanges
a. We currently do not offer direct exchanges for returned items.
b. If you wish to exchange an item for a different product, please follow the return process, and once your return is processed, place a new order for the desired product.
Changes to the Return Policy
a. We reserve the right to modify or update this return policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.
b. It is your responsibility to review our return policy periodically for any updates.
c. If you have any questions or concerns about our return policy, please contact our customer support team at info@fabceramic.com. We are here to assist you and ensure a smooth return process.
Refund Policy
At FabCeramic, our goal is to provide you with the best possible shopping experience. If, for any reason, you are not satisfied with your purchase, we offer a transparent and customer-friendly refund policy. Please carefully read and understand our refund policy below:
Eligibility for Refunds
a. You may be eligible for a refund if you meet the following criteria:
- You have returned the eligible product(s) in accordance with our return policy.
- The returned item(s) have been inspected and deemed to be in their original condition and packaging.
- The return is within the eligible refund period as specified in our return policy.
b. Certain products, such as perishable goods, custom-made items, and personalized products, are not eligible for refunds. Any exceptions will be clearly stated on the product page.
How to Request a Refund
a. To request a refund, you must first follow our return process as outlined in our return policy.
b. Once your returned item(s) have been received, inspected, and approved, we will initiate the refund process.
Refund Process
a. Refunds will be issued to the original payment method used for the purchase.
b. Refunds typically take 2 to 6 business days to appear in your account. The exact time frame may vary depending on your financial institution.
Refund Amount
a. If your return is eligible for a refund, the amount refunded will be the original purchase price of the returned item(s), excluding any shipping or handling charges.
b. In some cases, a restocking fee may apply to certain returned items. If applicable, the restocking fee will be deducted from the refund amount.
Damaged or Defective Items
a. If you receive a damaged or defective item, please contact us immediately.
b. We may require photo evidence of the damaged or defective item to process your refund request promptly.
c. If the item is found to be damaged or defective, we will provide a full refund, including any applicable shipping or handling charges.
Changes to the Refund Policy
a. We reserve the right to modify or update this refund policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.
b. It is your responsibility to review our refund policy periodically for any updates.
c. If you have any questions or concerns about our refund policy, please contact our customer support team at info@fabceramic.com. We are here to assist you and ensure a smooth refund process.