At FabCeramic, we are committed to providing a seamless and efficient shipping and delivery experience for our valued customers. Please take a moment to review our shipping and delivery policy to understand how we fulfil and deliver your orders:
Processing Time
a. All orders are typically processed within the same or the next day from the date of order placement, subject to product availability and payment verification.
b. During peak seasons or special promotions, processing times may be slightly longer, and we appreciate your patience.
c. Our order processing system does not operate on Sundays and public holidays. If you place an order on a Sunday or a public holiday, the processing time will begin on the next regular business day.
Address Accuracy
a. It is essential to provide accurate and complete shipping information during the checkout process.
b. We cannot be held responsible for delays or non-delivery caused by incorrect or incomplete addresses provided by the customer.
Shipping Methods
a. Shipping methods may vary depending on your location and the products you have selected.
b. Our shipping provider will handle the shipping and delivery of products purchased by customers on our website.
c. The provider will be responsible for ensuring accurate and timely delivery of the products to customers.
d. The provider’s terms and conditions, including its privacy policy, will govern the shipping services and the collection and handling of customers’ shipping information.
Shipping Costs
a. Shipping costs will be calculated based on the delivery destination, and the total quantity of the order.
b. Any applicable shipping fees will be clearly indicated during the checkout process before you complete your purchase.
Estimated Delivery Time
a. The estimated delivery time will depend on your delivery location. For domestic orders shipping times is usually between 3 to 7 business days from the date of order processing.
b. Please note that the estimated delivery time is calculated from the date of order processing, not the date of order placement.
c. Any estimated delivery times provided are approximate and may vary depending on factors beyond our control, such as shipping carrier delays or customs procedures.
Tracking Information
a. Once your order is shipped, our shipping provider will provide you with a tracking number via email or through your account on our website.
b. You can use the tracking number to monitor the status and progress of your delivery.
Delivery Process
a. Our deliveries are handled by reputable shipping carriers known for their reliability and efficiency.
b. For standard deliveries, the carrier will attempt to deliver the package to your shipping address. If you are not available, they may leave a delivery notification or attempt re-delivery on another day.
International Shipping
a. We offer international shipping to select countries. Please note that international deliveries may be subject to customs duties, taxes, or import fees, which are the responsibility of the recipient.
b. International delivery times may vary depending on the destination and customs processing.
c. For international shipping please contact us at info@fabceramic.com.
Delivery Issues
a. If you encounter any issues with your delivery, please contact us at info@fabceramic.com for assistance.
Shipping Restrictions
a. Some products may have shipping restrictions based on local laws or regulations. Any applicable restrictions will be indicated on the product page.
Change of Shipping Address
a. If you need to change your shipping address after placing an order, please contact our customer support team as soon as possible to make the necessary arrangements.
We strive to deliver your orders promptly and efficiently, and we appreciate your understanding and cooperation in ensuring a successful delivery experience. If you have any questions or concerns about our shipping and delivery policy, please feel free to reach out to our customer support at info@fabceramic.com.